We want you to love your boat. If it's not the right fit, we’ll help you sort it out. Within 30 days of receipt, you may submit a return and receive a refund for your purchase. This policy applies to all items purchased on our site.
- Contact Oru Kayak within 30 days of receiving your items to start your return.
- We only accept the return of products purchased from orukayak.com. We do not accept returns from 3rd party distributors.
- Outbound shipping charges on the original order are not refunded.
- Customer is responsible for return shipping.
- Damage caused by misuse does not qualify for return. Please see our Warranty Policy.
- If you have a warranty claim, visit our Warranty Policy page for full detail and directions.
Step One: Initiating your return
All items can be returned for a refund and we ask that your return is:
- In original, undamaged condition.
- Has the tags intact.
- Return initiated within30 days.
The customer is responsible for return shipping costs. We will provide a prepaid shipping label. The return shipping cost will be subtracted from the refund total. Visit our Return Center to complete a return request form.
Step Two: Returning your items
3 Easy Steps:
- Once your request is approved, you will receive an email confirmation with shipping guidelines and refund estimate. The email will include a prepaid shipping label, RMA# and packing list.
- Pack all the return items back into the box. Make sure that your boat is clean with all the parts and gear included in the return, with all tags attached.
- Ship your items back to us with the label provided. Make sure the shipping label, RMA# and packing list are all attached to the outside of your shipping box to ensure fast processing.
Step Three: Processing your refund
The refund will be applied after the package has been scanned by the carrier and movement has been tracked. The process may take up to 3 business days depending on the season, shipping carrier, and the time your bank takes to process our refund request (5 to 10 business days).